Privacy Policy

Seaha Smart App — Privacy Policy
Effective date: 8 September 2025
Data Controller: Seaha Smart Team – Republic of Yemen
Contact: support@seahasmart.com
By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This Policy explains how we collect, use, and protect your personal data when you use the Seaha Smart application (the “App”), which provides booking services for hotels, chalets, wedding halls, artists/bands, conference venues, and cars, and offers an in-App e-wallet for users and hosts. This Policy applies to all App users within the Republic of Yemen and covers top-ups and withdrawals through the financial networks listed below.

1) Definitions
• User: A natural person who creates an account to browse services and make bookings through the App.
• Host: An owner/manager of a hotel, chalet, wedding hall, artist/band, conference venue, or car provider who lists services and receives bookings.
• E-Wallet: A balance inside the App reflecting real amounts transferred through approved financial networks, used to pay for bookings and to receive payouts by Hosts, with applicable service commission and related fees.
• Approved payment/transfer networks: Jib, One Cash, Jawali, Mahfazati, Flosak, Mobile Money, Cash, Payes, Yemen & Kuwait Bank, Al-Kuraimi.
• Personal Data: Any information relating to an identified or identifiable natural person.
2) How We Collect Data
• Directly from you: When you create an account, make bookings, top up/withdraw, contact support, or upload content (venue photos/documents).
• Automatically from your device: Technical information necessary for secure and proper operation of the App.
• From third parties: Financial networks and technical service providers as necessary to complete transactions.
3) What Data We Collect
We adhere to data minimization and collect only what is necessary to deliver the service and operate the e-wallet.
3.1 Account & Identity Data
• Name (required)
• Phone number (required)
• Email address (required)
• Profile photo (optional)
• Financial network account/wallet number for withdrawals (optional / required when withdrawing)
• Identity verification documents (optional / where needed for KYC compliance)
3.2 Usage & Booking Data
• Booking details (counterparty, date/time, nights/hours, service type, price, notes)
• Booking confirmations/notifications and change/cancellation logs (where applicable)
3.3 Wallet & Transaction Data
• Balances; top-up and withdrawal movements; amounts and timestamps
• Transaction references/IDs provided by financial networks or customer support
• Host commission agreed with Seaha Smart and network-specific transfer fees
Clarification: We do not request or store credit/debit card details. Top-ups are processed via the local financial networks listed above.
3.4 Technical/Security Data
• Device identifiers/information (e.g., model and OS)
• IP address; crash and performance logs
• Session tokens required for authentication and persistent sign-in
3.5 Location & Permissions (optional)
• Approximate location (if you grant permission) to suggest nearby options and location-based offers
• Media/Files/Camera (optional) to upload venue photos or verification documents when required
• Notifications to send operational alerts
You can manage permissions at any time in your device settings. Disabling certain permissions may affect some features.
4) Why We Use Your Data (Purposes of Processing)
• Create your account, verify identity, and secure access
• Open and manage the e-wallet and display balances and movements
• Fulfill bookings (debit the User’s wallet and credit the Host’s wallet, with Seaha Smart commission per agreement)
• Execute top-ups and withdrawals via approved networks and record them for accounting
• Operational communications and customer support (confirmations, alerts, assistance)
• Service quality improvement; fraud and abuse prevention; information security
• Compliance with legal, accounting, and regulatory obligations
5) Legal Bases for Processing
• Contract performance (providing the service, operating the wallet and bookings)
• Legal obligation (recordkeeping; responding to lawful requests)
• Legitimate interests (service improvement and security)
• Consent where explicitly requested (e.g., optional marketing communications, if any)
6) Sharing Your Data
• With Hosts: Only what is necessary to complete a booking (name, contact method, booking details). Wallet data is not shared beyond what is needed for settlement.
• With financial networks/transfer providers: Transaction references, amounts, and dates to evidence top-ups/withdrawals.
• With technical service providers: Hosting/notifications/support as needed, under contractual confidentiality and security.
• With public authorities/courts: Where required by applicable law or binding order.
• Business change/merger: Data may be transferred under contractual safeguards ensuring the same level of protection.
We do not sell your personal data and we do not share it for behavioral advertising.
7) Cross-Border Transfers
Your data may be processed on servers inside or outside Yemen. Where data is transferred outside Yemen, we apply appropriate safeguards (contractual/technical/organizational) to ensure a reasonable level of security and confidentiality.
8) Information Security
• Encryption for appropriate communication channels
• Internal access controls based on the “least privilege” principle
• Audit logs for financial and sensitive operations
• Regular backups
No online system can be 100% secure. In the event of a material security incident, we will notify relevant parties in line with applicable law.
9) Data Retention
• Core account data: As long as your account is active and you have not requested deletion.
• Bookings, transactions, and wallet records: For at least 5 years (or longer if legally required) for accounting and anti-fraud purposes.
• When no longer needed or once statutory periods expire, we will securely delete or anonymize data (aggregate, non-identifying form).
10) Your Rights
Subject to applicable law, you may contact support@seahasmart.com to:
• Access your data and obtain a copy
• Rectify inaccurate data
• Request deletion where there is no longer a legitimate need to retain it (subject to financial record obligations)
• Restrict processing in specific circumstances
• Object to processing based on legitimate interests
• Withdraw consent for activities that rely on it (without affecting prior lawful processing)
We will respond within a reasonable timeframe and may need to verify your identity before fulfilling requests.
11) Cookies & Local Storage
We do not use cookies in the App. We may use local storage on your device for essential functions (e.g., session persistence, interface preferences), which you control on your device.
12) Communications & Notifications
• We send operational messages related to accounts, bookings, and wallet activity (SMS/email/in-App notifications).
• Marketing communications—if any—are optional and you can opt out at any time.
13) Wallet Operational & Accounting Notes
• Top-ups: You create a top-up request and send funds via an approved network to Seaha Smart customer support. Upon confirmation of receipt, the corresponding amount is credited to your in-App wallet.
• Payment upon booking: When a booking is finalized, the amount is instantly transferred from the User’s wallet to the Host’s wallet, with the agreed Seaha Smart service commission deducted.
• Withdrawals: Network transfer fees apply according to the chosen network; the net amount is transferred after fee deduction.
• We maintain accurate accounting records for all movements to ensure transparency, auditability, and fraud prevention.
14) Account & Data Deletion
• In-App: Settings → Account → Delete account permanently.
• Web: Deletion form at https://seahasmart.com/delete (available even if the App is uninstalled).
Deletion removes your account and most associated data, with limited retention of data strictly required for legal/accounting compliance and dispute resolution, for the shortest necessary duration. Completion of deletion may take a reasonable time due to technical processes and backups.
15) Children’s Privacy
Our service is intended for adults (18+) only. We do not knowingly collect data from minors. If you are a parent/guardian and believe a minor has provided data, please contact us immediately so we can take appropriate action.
16) No Cross-App/Web Tracking
We do not use tracking mechanisms across third-party apps or websites for behavioral advertising, and we do not link your data to third parties for targeted ads.
17) Changes to This Policy
We may update this Policy from time to time. For material changes, we will notify users via the App or by email. Your continued use of the App after the effective date signifies acceptance of the updated Policy.
18) Contact
For inquiries, exercising rights, or submitting privacy-related complaints:
Email: support@seahasmart.com