Privacy Policy

Seaha Smart App — Privacy Policy
Effective: 8 September 2025
Data Controller: Seaha Smart Team — Republic of Yemen
Contact: support@seahasmart.com

This Policy explains how we collect, use, and protect personal data when you use the App. Payments occur directly with Hosts outside the App.

1) What We Collect
• Account Data: name (required), phone (required), email (required), profile photo (optional).
• Usage & Booking Data: booking details (counterparty, date/time, service type, listed price, notes), confirmations/changes/cancellations.
• Technical/Security Data: general device identifiers, IP address, crash/performance logs, session tokens.
• Optional Permissions: approximate location (to suggest nearby options); media/files/camera (to upload venue photos or verification documents when needed); notifications (operational alerts).
Clarification: we do not request/store card details, wallet/balance data, or financial transfer details post-update.

2) Sources of Data
• Directly from you when you create an account, make/manage bookings, or contact support.
• Automatically from your device to operate the App securely.
• From Hosts where needed to confirm bookings or address cancellations/no-shows.

3) Why We Use Data (Purposes)
• Create accounts and secure access.
• Enable discovery, submission, and management of bookings and operational communications.
• Improve quality, prevent fraud/misuse, and protect information security.
• Comply with legal/accounting obligations for core records only.

4) Legal Bases
• Contract performance (booking functionality and communications).
• Legal obligation (basic recordkeeping).
• Legitimate interests (service improvement and security).
• Consent where explicitly requested (e.g., optional marketing, if any).

5) Sharing with Third Parties
• With Hosts: only what is necessary to complete the booking and communicate (name/contact method/booking details).
• With technical service providers: hosting/notifications/operational analytics under confidentiality and security commitments.
• With public authorities/courts: where required by applicable law.
We do not sell personal data, do not share it for behavioral advertising, and do not share financial transaction data because we do not process payments.

6) Cross-Border Transfers
Data may be processed inside or outside Yemen with appropriate safeguards for confidentiality and security.

7) Information Security
Encryption for appropriate channels, least-privilege access controls, basic audit logs, and backups. No online system is 100% secure.

8) Data Retention
• Core account data: as long as the account is active and for the shortest necessary period after deactivation/deletion for compliance.
• Booking records: retained for no less than two (2) years for accounting purposes or as otherwise required by law.
• No retention of balances/top-ups/withdrawals after wallet removal.
When data is no longer needed or statutory periods expire, we securely delete or anonymize it.

9) Your Rights
Subject to applicable law, contact support@seahasmart.com to request access, copy, correction, deletion, restriction, objection, or to withdraw consent for optional activities. Identity verification may be required.

10) Cookies & Local Storage
We do not use cookies in the App. We may use local storage for essential functions (session persistence, UI preferences), which you control on your device.

11) Children’s Privacy
The service targets adults (18+) only. We do not knowingly collect data from minors. If you believe a minor provided data, contact us to take appropriate action.

12) Changes to This Policy
We may update this Policy from time to time. For material changes, we will notify users via the App or email. Continued use after the effective date signifies acceptance.