Terms of Use

Terms of Use — Seaha Smart App
Effective as of: 8 September 2025
Operating Entity: Seaha Smart Team — Republic of Yemen
Contact: support@seahasmart.com
By using the App, you acknowledge that you have read and understood these Terms and agree to be bound by them and by the accompanying Privacy Policy. If you do not agree, please refrain from using the App.

1) Definitions
• App / Platform: The Seaha Smart application and its related digital services.
• User: A natural person who creates an account to browse services and place bookings.
• Host: The owner/manager of a hotel, chalet, wedding hall, artist/band, conference hall, or car provider who lists services to receive bookings.
• E-Wallet: A virtual balance inside the App that reflects real funds transferred via approved payment networks; used to pay and receive dues.
• Approved Payment Networks: Jib, OneCash, Jawali, Mahfazati, Flosk, Mobile Money, Cash, PayS, Yemen & Kuwait Bank, Al Kuraimi.
• Request for Booking (RFB): A booking request submitted by a User to a Host which requires the Host’s acceptance within a time window.
• Instant Booking: A booking that is confirmed automatically and charged immediately without awaiting acceptance.
2) Scope of Service and Platform Role
2.1 The App enables Users to book accommodation, event, and mobility services offered by independent Hosts.
2.2 The Platform is a technical intermediary that facilitates booking and payment between User and Host. It is not a party providing the booked service or a payment network. Service quality and performance rest with the Host.
2.3 Publishing Host listings within the App is subject to a separate agreement defining commission, publishing requirements, and compliance. The Platform may refuse/suspend listings for operational or legal reasons.
2.4 Nature of services: All bookings offered via the Platform concern physical services/goods (accommodation/halls/cars/artistic services), not digital goods.
3) Account Creation and Use
3.1 Registration is free and requires: name, phone number, email, and an optional photo/profile. The service targets adults (18+).
3.2 You undertake to provide accurate, up-to-date information and to keep your login credentials confidential. You are responsible for activity carried out through your account until you notify us of any unauthorized use.
3.3 We may request additional KYC verification (e.g., valid ID or phone confirmation), especially upon reaching certain top-up/withdrawal thresholds or when suspicious activity is detected.
3.4 Account & data deletion: You may permanently delete your account in-App via: Settings → Account → Delete Account Permanently. You may also submit a deletion request on the web at: https://seahasmart.com/delete (available even if the App has been uninstalled). Deletion results in removal of the account and all related data that we are not legally required to retain. We will process the request within a reasonable period and inform the requester of the outcome.
3.5 Limited retention after deletion: We may retain limited data to the extent necessary to comply with legal obligations (e.g., accounting and AML records), to resolve disputes, and to enforce rights.
4) E-Wallet (Nature and Operation)
4.1 The Wallet is not a bank account, savings instrument, or interest-bearing product. It is a claim balance to be used inside the App or withdrawn in accordance with these Terms.
4.2 Top-ups: The User/Host creates a top-up request and transfers the amount to Customer Support via one of the approved networks. Upon confirming receipt, the corresponding value is credited to the Wallet. A receipt/screenshot may be requested as proof.
4.3 Payment at booking:
• Instant Booking: The amount is deducted automatically and the booking is confirmed immediately.
• RFB: The amount is held in the User’s Wallet pending the Host’s acceptance within the time window shown on the service page. If not accepted within that window, the request is canceled and the amount is returned to the User’s Wallet.
4.4 Commissions & fees: The agreed service commission with the Host is deducted from amounts credited to the Host’s Wallet. Withdrawal/transfer fees belong to the payment networks and are deducted upon executing the withdrawal.
4.5 Withdrawals: Minimum/maximum limits and additional identity checks may apply. Net amounts are transferred after deducting the payment network’s fees.
4.6 Protective freeze: The Platform may temporarily freeze a balance in case of a dispute/suspected fraud/violation or upon request of competent authorities until the matter is resolved.
4.7 Compliance & licensing: If the collection/payment nature of the Wallet requires regulatory licenses or conditions within a given jurisdiction, the service will not be offered there until requirements are met; top-ups/withdrawals may be suspended pending compliance.
4.8 Payment clarification: The Platform is limited to physical services/goods. Any future digital services, if introduced, will follow the applicable platform rules.
5) Content Policy (Hosts and Users)
5.1 Listings must be accurate and up-to-date and include: precise description, matching photos, net price, any additional taxes/fees, cancellation policy, no-show terms, and capacity/age/ID restrictions if applicable.
5.2 Prohibited content: misleading information; non-matching photos; unlawful/immoral content; IP infringement; incitement or discrimination; and encouraging off-platform payments after initial contact within the App.
5.3 The Platform may remove violating content and/or suspend Host/User accounts in whole or in part.
5.4 In-App reporting: A “Report Content/Account” button is available on service pages and in chats.
5.5 Blocking: Users can block abusive accounts to prevent contact.
5.6 Processing times: We review reports and take appropriate action (removal/suspension/termination) within 24 business hours of receipt wherever feasible, with an appeal channel via support@seahasmart.com.
5.7 Repeat violations: Penalties escalate up to permanent suspension and permanent content deletion.
6) Anti-Circumvention
Arranging to complete a booking or deliver a service off-platform after initial contact in-App is prohibited. Violations may result in penalties up to permanent suspension, and the Platform reserves the right to seek damages.
7) Bookings, Cancellation, and Refunds
7.1 Booking details (place/date/time/price/special terms) are shown prior to completion. By completing payment, you consent to these details.
7.2 Cancellation and refund policies are set by each Host and displayed to the User before completion. Any cancellation/no-show fees apply per the Host’s policy.
7.3 If a booking is canceled due to force majeure or a Host service outage, the Host is responsible for processing (modification/refund) in line with their policy; the Platform assists with coordination but is not liable for compensation.
7.4 The Platform may unilaterally cancel any booking (with a refund if funds are held and the service not delivered) in cases of suspected violation/fraud/misuse.
8) Negative Balances and Chargebacks
8.1 If a negative balance arises for a User/Host due to a dispute/reversal/financial settlement, it must be covered within a reasonable time.
8.2 Subsequent balances may be frozen or withdrawals limited until coverage occurs.
8.3 In case of a chargeback from a payment network, the Platform may deduct the corresponding amount from your available/future balance or seek reimbursement from you.
9) Graduated Penalty Matrix
Depending on severity and recurrence: written warning → temporary suspension → feature access removal → permanent termination, in addition to any legal measures.
10) Taxes and Fees
10.1 Each party bears its own taxes and fees under the laws of the Republic of Yemen.
10.2 Hosts must file tax returns on their revenues and display pricing transparently (inclusive/exclusive, as stated in the listing).
11) Communications and Notices
11.1 We may contact you via email/phone/in-App notifications for operational purposes (confirmations, alerts, support). Notifications may include regulatory messages concerning deletion/privacy.
11.2 Communications sent to the contact details in your account are deemed received. Keeping them updated is your responsibility.
12) External Links
The App may display links to third parties we do not control. Your use of them is at your own risk; we do not warrant their content or privacy practices.
13) Intellectual Property and License
13.1 All IP rights in the App, its content, and user interface are owned by or licensed to Seaha Smart.
13.2 Users are granted a limited, revocable license to use the App in accordance with these Terms. Reverse engineering, copying, resale, or creating derivative works without written consent is prohibited.
13.3 The Host warrants that it owns publishing rights for its content (text/images/marks), that it does not infringe third-party rights, and grants the Platform a non-exclusive license to display and promote such content within the App and its channels.
14) Prohibited Conduct
Including without limitation: circumventing payment/fees/cancellation policies; using bots/scripts to spam or disrupt; posting abusive/illegal/misleading content; attempting to hack/unauthorized access; uploading malware; selling/reselling accounts.
15) Disclaimer
15.1 The service is provided “as is” and “as available.” The Platform or payment networks may experience outages/delays beyond our control.
15.2 The Platform is not the provider of the booked service and bears no responsibility for the Host’s performance/quality or resulting damages.
15.3 The Platform uses reasonable technical and operational efforts without express or implied warranties except to the extent mandated by law.
16) Limitation of Liability
To the maximum extent permitted by law, the Platform is not liable for any indirect/special/consequential damages or lost profits. In all cases, our aggregate direct liability (if any) shall not exceed the total commissions the Platform received from your transactions during the three (3) months preceding the claim.
17) Indemnification
You agree to indemnify and hold harmless Seaha Smart and its personnel from any claims/losses/costs (including reasonable attorneys’ fees) arising from: your breach of these Terms; your violation of law/third-party rights; or your misuse of the App.
18) Force Majeure
We are not liable for any failure/delay caused by events beyond our reasonable control, including without limitation: natural disasters; acts of war/security; internet/power/payment network outages; epidemics; orders of competent authorities.
19) Termination and Suspension
19.1 You may request account closure provided no obligations are outstanding (bookings/funds/disputes).
19.2 The Platform may suspend/close the account or restrict access when necessary for operational/security/legal reasons or upon breach of these Terms, settling balances in accordance with these Terms and legal obligations.
19.3 Certain obligations (fees/taxes/indemnities/confidentiality) survive termination.
20) Assignment
Seaha Smart may assign its rights or obligations or subcontract to a third party, provided such party adheres to these Terms. You may not assign your obligations or transfer them without prior written consent.
21) Prevailing Language
Arabic is the authoritative language for interpreting these Terms. In case of translation, the Arabic version prevails.
22) Governing Law and Jurisdiction
These Terms are governed by the laws and regulations in force in the Republic of Yemen. Courts of the Republic of Yemen shall have jurisdiction over disputes arising hereunder, after good-faith efforts at amicable settlement have been exhausted.
23) Dispute Resolution
An amicable settlement shall be attempted within fifteen (15) days from the date notice of the dispute is sent via support@seahasmart.com. If settlement fails, the dispute shall be referred to the competent courts.
24) Changes to the Terms
We may update these Terms from time to time. The updated version takes effect upon publication within the App or upon notifying you. Continued use of the App constitutes acceptance of the changes.
25) Electronic Notices and Consent
You acknowledge that electronic notices (email/in-App messages) are a lawful means of communication and consent to receiving them as required for service operation.
26) General Provisions
• Severability: If any provision is held invalid, the remainder remains in force.
• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and the Platform regarding use.
• No Waiver: Any failure to enforce a provision is not a waiver of the right to enforce it later.
• Survival: IP, indemnification, limitation of liability, governing law, and dispute resolution provisions survive termination.
27) Permissions and Platform Fitness
27.1 The App requests only the permissions needed for specific functions, with the purpose explained in-App:
• Location: Suggest nearby places and relevant offers.
• Notifications: Booking updates and operational alerts.
• Media/Files/Camera (optional): Upload venue images or documents needed for KYC when required.
27.2 Users can manage permissions from system settings at any time; disabling them may affect certain functions.
27.3 The age rating (18+) is reflected in the content-restriction settings of app stores.
28) Contact Information
Seaha Smart — Republic of Yemen
Email: support@seahasmart.com