Terms of Use
Terms of Use — Seaha Smart App
Effective: 8 September 2025
Operating Entity: Seaha Smart Team — Republic of Yemen
Contact: support@seahasmart.com
By using the App, you acknowledge that you have read and understood these Terms and agree to be bound by them and by the accompanying Privacy Policy.
1) Definitions
App/Platform: The Seaha Smart application and its related digital services.
User: A natural person who creates an account to browse services and submit booking requests.
Host: The owner/manager of a hotel, chalet, wedding hall, artist/band, conference venue, or car provider who lists services and receives bookings.
Pay on Arrival: A payment method whereby amounts are settled directly with the Host at check-in/service time, in cash or by a Host-managed method outside the App.
Request for Booking (RFB): A booking request submitted by a User which requires the Host’s acceptance within a time window.
Instant Booking: A booking confirmed by the Host’s system without any in-App collection of funds.
2) Scope of Service and Platform Role
2.1 The App enables Users to discover services and submit/complete bookings offered by independent Hosts.
2.2 The Platform is a technical intermediary for discovery and coordination between Users and Hosts. It does not process payments, hold balances, or operate an in-App wallet, and it is not the provider of the booked service. Service performance and quality rest with the Host.
2.3 Publishing Host listings is governed by a separate agreement (commission, publishing requirements, compliance). The Platform may refuse/suspend listings for operational or legal reasons.
2.4 Nature of services: bookings via the Platform concern physical services/goods (accommodation/halls/cars/artistic services), not digital goods.
3) Account Creation and Use
Registration is free and requires name, phone number, and email; a profile photo is optional. The service targets adults (18+). You must provide accurate, up-to-date information and keep credentials confidential. We may request additional KYC where needed for security/fraud prevention. Account deletion is available in-App (Settings → Account → Delete Account Permanently) or via the web form (https://seahasmart.com/delete). Limited retention may apply to comply with law and resolve disputes.
4) Payments (Pay on Arrival only)
4.1 The App provides no electronic payment method and no in-App wallet; it does not collect or settle funds for any party.
4.2 All amounts are paid directly to the Host upon arrival/service per the Host’s instructions outside the App; receipts are issued by the Host.
4.3 The Platform bears no responsibility for off-App financial dealings between Users and Hosts, including fees, taxes, and payment costs.
4.4 Hosts may require deposits/proof-of-attendance under their own policies; such steps occur outside the App and at the parties’ responsibility.
5) Bookings, Cancellation, and No-Show
Booking details (place/date/time/price/special terms) are shown prior to completion. By submitting a request or confirming a booking, you consent to those terms. Each Host’s cancellation/no-show policy applies and any charges, if any, are handled outside the App. In cases of force majeure or Host outages, the Host is responsible for resolution per its policy; the Platform coordinates but is not liable for compensation. The Platform may cancel bookings unilaterally in cases of suspected violations/fraud/misuse.
6) Content Policy (Hosts and Users)
Listings must be accurate and up-to-date, including precise descriptions, matching photos, net prices, additional fees/taxes, cancellation policies, no-show terms, and capacity/age/ID restrictions where applicable. Prohibited: misleading content, IP infringement, unlawful/immoral content, discrimination/incitement, and encouraging off-platform arrangements that undermine booking integrity. The Platform may remove violating content or suspend accounts. In-App reporting and blocking are available. We aim to review reports within 24 business hours where feasible; appeals via support@seahasmart.com.
7) Anti-Circumvention
Arranging to complete bookings or deliver services off-platform in a manner that harms the integrity of on-platform bookings after initial in-App contact is prohibited and may result in penalties up to permanent suspension; the Platform reserves the right to seek damages.
8) Taxes and Fees
Each party bears its own taxes/fees under the laws of the Republic of Yemen. Hosts must be transparent about pricing and comply with tax obligations.
9) Communications and Notices
We may contact you by email/phone/in-App notifications for operational purposes. Messages sent to the contact details in your account are deemed received; keeping them updated is your responsibility.
10) External Links
Third-party links may appear in the App; use at your own risk. We do not control their content or privacy practices.
11) Intellectual Property and License
All IP in the App and its content is owned by/ licensed to Seaha Smart. Users receive a limited, revocable license to use the App under these Terms. Reverse engineering, copying, resale, or derivative works without written consent is prohibited. Hosts warrant rights in their content and grant a non-exclusive license for display/promotion.
12) Prohibited Conduct
Including without limitation: circumventing booking/cancellation integrity; bots/spam/disruption; abusive/illegal/misleading content; hacking/unauthorized access; malware; selling/reselling accounts.
13) Disclaimer
The service is provided “as is” and “as available.” Outages/delays may occur. The Platform is not the provider of the booked service and bears no responsibility for Host performance/quality or resulting damages.
14) Limitation of Liability
To the maximum extent permitted by law, the Platform is not liable for indirect/special/consequential damages or lost profits. Aggregate direct liability (if any) shall not exceed the total commissions received from your transactions during the three (3) months preceding the claim.
15) Indemnification
You agree to indemnify and hold harmless Seaha Smart and its personnel from claims/losses/costs arising from your breach of these Terms, violation of law/third-party rights, or misuse of the App.
16) Force Majeure
We are not liable for failures/delays caused by events beyond reasonable control (disasters, war/security events, internet/power outages, epidemics, government orders).
17) Termination and Suspension
You may request account closure if no obligations are outstanding. The Platform may suspend/terminate or restrict access for operational/security/legal reasons or upon breach.
18) Assignment
Seaha Smart may assign its rights/obligations or subcontract under adherence to these Terms. You may not assign without prior written consent.
19) Prevailing Language
Arabic is the authoritative language for interpretation. In case of translation, the Arabic version prevails.
20) Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Yemen; its courts have jurisdiction after good-faith efforts at amicable settlement.
21) Changes to the Terms
We may update these Terms from time to time. Updates take effect upon publication in-App or upon notice; continued use constitutes acceptance.
22) Permissions and Platform Fitness
Only necessary permissions are requested (Location/Notifications; Media/Files/Camera optional). You can manage permissions in your device settings; disabling them may affect some features.
23) Contact Information
Seaha Smart — Republic of Yemen | support@seahasmart.com